Due to the high volume of emails we are receiving at the moment we would like to encourage you to use the information on our website to answer your enquiry. To assist you, we have provided some guidance to our most frequently asked questions below:
1. Trouble logging in or Forgotten Username and/or Password
Please use the latest version of our online booking/exam service, which is always available from our homepage: Login. Click ‘retrieve your username’ to make sure this is correct. If necessary you can also update your password. Both of these are self-service links on the log in page.
2. Exam booking amendments
Applicants (and candidates with an account) can make minor amendments to a booking through their account. For details see our FAQ. If you need to cancel a booking our Withdrawals, Non-attendance and Fee Refund Policy will apply.
3. Exam Booking: Postpone/Reschedule, Cancellation and Late Booking
Once a Practical or Performance Grade exam is booked into an exam session, it is not possible to postpone or transfer that booking to a later exam session. The self-service options to reschedule the exam up to 48 hours before the date of the existing booking, or make a late booking, will be available approximately 1 to 2 weeks after the booking period has closed. Both these services are not guaranteed, and subject to availability within the exam session dates. Cancellations are subject to our cancellation policy, with updated guidance due to COVID.
4. Change an existing booking from Practical Grade to Performance Grade, or vice versa
It is not possible to change an existing exam entry to a different type of exam. You will need to cancel your existing booking and make a new booking in the next booking period or via late booking, if applicable. Cancellations are subject to our cancellation policy, with updated guidance due to COVID.
5. Performance Grade Exam Guidelines and booking information
For written and video guidance on the Performance Grade exam: Performance Grade Guidelines
How to book a Performance Grade exam: How to book step by step