Here are some FAQs that may help you with your enquiry:
1. Trouble logging in or Forgotten Username and/or Password
Please use the latest version of our online booking/exam service, available from our homepage: Login. Click ‘retrieve your username’ to make sure this is correct. If necessary you can also update your password. Both of these are self-service links on the log in page.
2. Exam booking amendments
Applicants (and candidates with an account) can make minor amendments to a booking through their account. For details see our FAQ. If you need to cancel a booking our Withdrawals, Non-attendance and Fee Refund Policy will apply.
3. Face-to-face Exam Booking: Postpone/Reschedule, Cancellation and Late Booking
Once a face-to-face or Performance Grade exam is booked into an exam session, it is not possible to postpone or transfer that booking to a later exam session. The self-service options to reschedule the exam up to 3 days before the date of the existing booking, or make a late booking, will be available approximately 1 to 2 weeks after the booking period has closed. Both these services are not guaranteed, and subject to availability within the exam session dates. Cancellations are subject to our cancellation policy, with updated guidance due to COVID.
4. Change an existing booking from Practical Grade to Performance Grade, or vice versa
It is not possible to change an existing exam entry to a different type of exam. You will need to cancel your existing booking and make a new booking. Cancellations are subject to our cancellation policy.
5. Exam dates
Now available here: Dates and Fees
6. Proof of pre-requisite for entry to Practical or Performance Grade 6-8
If you have received notification by email to provide proof of Grade 5 Music Theory or equivalent, please send a photocopy or scan of the certificate to [email protected]. Please include the Candidate’s name and Contact ID for reference.